Return – Royal Used Car Outlet

Your Satisfaction is Our Priority

Shop with Confidence and Enjoy Our Easy 30-Day Return Policy

How to Return a Vehicle

Returning a vehicle at Royal Used Car Outlet is quick and easy. Just follow these simple steps:

01

Contact Us Within 30 Days

To start your return or exchange, reach out to our team by email or phone (Monday to Saturday, 9 a.m. to 6:30 p.m. EST) within 30 days of receiving your vehicle. Be sure to contact us before the deadline to ensure we can process your request.

02

Complete the Return Form

Fill out the return form with all the required details. This helps us process your return smoothly and efficiently. Please submit the form as soon as possible to avoid any delays.

03

Schedule Your Appointment

Once the form is submitted, our team will help you arrange a return appointment. We’ll guide you through the return process, inspect the vehicle, and ensure all necessary documentation is in order. Any applicable refunds will be processed within 10-15 business days.

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What Happens Next?

After you submit the return form, our team will review your request to confirm that it meets the requirements of our 30-day return policy. We’ll then get in touch to schedule a return appointment at your convenience, ensuring the process is smooth and easy. Please ensure your vehicle meets the return criteria and mileage limits to avoid any issues.

During your return appointment, our agent will guide you through the steps, handle all necessary paperwork, and inspect the vehicle. If you choose to exchange your vehicle, the credit from your original purchase will be applied to your new selection or refunded, depending on your preference. We aim to keep things simple and stress-free, so you feel supported throughout.

Once your return or exchange is finalized, any applicable refunds will be processed. It typically takes 10-15 business days for them to appear in your account. Our goal is to make your experience as positive as possible, so if you have any questions or need assistance, don’t hesitate to reach out. We’re here to ensure you’re completely satisfied with your purchase.